Stockpools Help

Help

Account

Create a free Stockpools Account

A free Stockpools account gives users access to a stock market fantasy platform. Play against other players to compete to win cash prizes and points each week. Run by real market data, find public companies for your real stock portfolio by testing them out here, risk free, first.

With a Stockpools account, you have access to:

  • Participate in fantasy stock portfolio competitions;
  • Get started on the path to investing for free; and
  • Win cash and other prizes.

Playing Stockpools will be free. Forever.

Step 1: CREATE A STOCKPOOLS ACCOUNT

When you create your Stockpools Account we ask for some of your personal info. By providing accurate info, you help us keep your account secure. Please visit our data section to get familiar with what type of data we collect.

How do I know whether or not I already have a Stockpools Account?

If you’ve signed into Stockpools before you already have a Stockpools Account. If you can’t remember signing in and would like to check if you already have an account, enter your email address. You’ll see a message if there’s an account associated with your email address. You can also try logging in through Facebook and Twitter to see if you’ve already linked through one of these social networks.

If you forgot your username or password, please follow these steps to recover your account (1.2.1).

How will you use my email address?

We send out emails when you first register, when we release a new prize pool, to notify you of limited time offers to win even more prizes (these are only available to people our mailing list!), and to let you know about updates to our platform. We at Stockpools care about your inbox and will never send more emails than necessary and we will never resell your email address.

How many Stockpools Accounts am I allowed to make?

You may only have one active account at a time. We enforce this rule to prevent users from cheating through entering the same pool with multiple accounts and skewing the results in their favour. If a user is found to possess more than one active account they will automatically forfeit any pending prizes and will have all but one account deleted.

Sign in to your account

There are a few different ways to sign in to your Stockpools Account. You can choose whichever works best for you.

Step 1: CHOOSE YOUR PREFERRED METHOD

Username and password

Input the username and password you used to register to our website in the marked fields on our login page. If you have updated your username or password since joining our website be sure to use that instead.

If you forgot your username or password, please follow these steps to recover your account (1.2.1).

Linking your Facebook account

You can link your Facebook account to an existing Stockpools Account by selecting the “Login through Facebook” button on our login page.

Once you’ve given us permission to link your accounts, you’ll be able to sign in to Stockpools without inputting your username and password (so long as you’re logged in to the correct Facebook account).

We collect only the minimum and the following data from Facebook: Your name, profile picture, and email address.

Linking your Twitter account

You can link your Twitter account to an existing Stockpools Account by selecting the “Login through Twitter” button on our login page.

Once you’ve given us permission to link your accounts, you’ll be able to sign in to Stockpools without inputting your username and password (so long as you’re logged in to the correct Twitter account).

We collect only the minimum and the following data from Twitter: Read Tweets from your timeline and see who you follow.

Do I need to link my preferred social media account to play Stockpools?

No, and you will never have to.

Recover your Stockpools Account

If you forgot your password or username follow these steps to recover your Stockpools Account. That way, you can enjoy our unique content and keep playing to win.

Forgot your password

You can reset your password by clicking the “Forgot your password?” link on our login page. After entering either your username or associated email, an email will be sent to you from support@stockpools.com asking you to follow a link to our website to finish resetting your password. Note: your password will remain the same until this point. Only once you follow the link from the email, enter a new password, and click “reset password” will your password be changed.

Forgot the email address you use to sign in

If you’ve forgotten which email you used to make your Stockpools Account, go to the Registration page and input your email address into the email bar. If a message appears stating one of them is already in use, please sign in to the account using that email address. If you find your email but can’t remember your password, follow the steps in the previous section.

Recover a deleted account

If you recently deleted your Stockpools Account, you can follow these steps to recover your account.

I still can’t sign in, what should I do?

If you still can’t recover your account, you can create a new Stockpools Account.

If you deleted your Stockpools Account, it can only be recovered if the deletion occurred no more than 180 days prior. If you are successful in recovering your account, you'll be able to sign in as usual and enter new pools.

Follow the steps to recover your account. Once your account is recovered, create a password that you haven't already used with this account. Learn how to create a strong password.

Still can't get in? Consider creating a replacement Stockpools Account.

How to change your email or password

You can change your password for security reasons or reset it if you forget it.

Change your password

  • Click the gear icon beneath your username in the top right-hand corner of the Stockpools web page;
  • Click “Change your password”;
  • Enter your current password followed by the password you want to change it to, then click “Update password” to finalise the change.

If you can’t get into your account try resetting your password.

Change your email

  • Click the gear icon beneath your username in the top right-hand corner of the Stockpools web page;
  • Enter your preferred email into the correct field;
  • Click “Save” .

How to delete your account

You can delete your Stockpools Account at any time, but if you change your mind, please see Recover a Deleted Account.

Step 1: Learn what deleting your account means

  • You’ll lose all the data and content on that account: Performance stats, pool history and account information.
  • You’ll lose access to Stockpools hosted content, like company news, new pools, and our community

Step 2: Delete your account

Note: If you have more than one Stockpools Account, deleting one won’t delete the others.

To delete your Stockpools Account, follow these steps:

  • Go to our contact form
  • Request to have your account deleted
  • We will let you know once we have deleted your account

Recover your account

If you changed your mind or accidentally deleted your account, you might be able to get it back. Learn how to recover your account (1.2.2).

Will Stockpools keep my information if I delete my account?

We will only keep the information necessary for you to recover it, and even that information will be deleted within 6 months (your name, email, username, etc).

Reset your password

Follow the steps to recover your account (1.2.2). You'll be asked some questions to confirm it's your account and an email will be sent to you. If you don’t get an email:

  • Check your Spam or Bulk Mail folders
  • Add support@stockpools.com to your address book.
  • To request another email, follow the steps to recover your account (1.2.2).
  • Check all email addresses you might've used to sign up or sign in to your account.

Choose a password that you haven't already used with this account.

How To Play

Completing your picks

You must complete your picks in order to be eligible for prizes and points to be in consideration for prizes and points. The core of our game revolves around building your fantasy portfolio to have the highest overall average percentage change in the final standings.

Step 1: Choose your desired pool

Our platform offers two distinct types of pools: those where you play for points and those where you play for prizes.

Points Pools

All pools reward you with points - a site-wide currency in the making here at Stockpools. Every pool will reward you with points, but only a pool that explicitly states a prize will have one. All pools reward you with a virtual trophy, held in your virtual trophy-case on your profile page. There you can see how many times you’ve finished in first place, or second, or third.

Market Index Pools

These Index Pools are based off the core market indices in the US and Canada, such as the S&P 500, TSX Venture 50, etc. These are commonly used as yardsticks to measure the change and growth of the markets as a whole.

Stockpools Industry Index Pools

These Index Pools were created by Stockpools as a useful measure of specific industries in Canada and the US. Less encompassing than the market indices, these are for getting a better understanding of specific industries.

If you’re curious about how Cannabis, Mining, Renewable Energy, and other industries are performing we suggest you check out and join these pools.

Prize Pools

Prize pools will always be grouped within “Prize Pools” section of our Pools page, and we always have at least one prize pool running each week. Prizes vary from pool to pool and will always be bigger in pools with a featured company.

Note: There’s no limit to how many pools you can join. Whether they reward points or prizes you will always be able to play in as many as you like, absolutely free. All pools contribute to your Lifetime and Current Performance (2.1.2).

Step 2: Make your picks

Picking companies can be a daunting task for those new to the stock market, especially if you want an edge against the competition in every contest. We have an informative Companies page just for this very reason. Some features that will help you get going are:

  • List of most commonly picked companies
  • List of the highest gaining companies

Disclaimer: Stockpools will never give you investing advice. Any company-picking tactics shared by Stockpools are meant solely for our platform and our platform only. Invest at your own risk. Please read our terms of service for more information.

Wildcard

An important point to consider is the Wildcard pick in each of our pools. The Wildcard is a free pick used as a tie-breaker, allowing players to show off their knowledge and prowess with companies not generally included by our team. You may use any company in our database for this, so long as it’s priced above $0.15 at the time you pick it. If you pick a company below the price of $0.15 at the time of picking, you will be disqualified from the pool.

If your pick falls below $0.15 before the next week of a contest you will need to update it to a different company in order to play the following week.

Step 3: Check for updates

If you have joined all our available pools, be sure to keep an eye out for updates. We send out emails when we have a Stockpools Featured Company pool on the way and may offer special bonuses to early entrants.

Check the Standings of your active pools to track your placement, or take a look at your Lifetime and Current Performance (2.1.2) for a better idea of your global Stockpools progress.

I don’t want to miss out on limited time bonuses or new prize pools, how do I get on your mailing list?

We add you to our mailing list when you first register for your Stockpools Account, so if you’ve already joined our site you’re already included.

To check that you are on the mailing list, please click here.

You can easily check how well your company picks are performing in a given pool by checking the Standings. But how do we calculate your score?

Score

A pool member’s overall score is determined by computing the average of the scores of that member’s picks. The score of an individual pick is the percentage change of the associated company’s share price. For example, in the case that a company's share price has gone down since it was picked the associated pick will have a negative score.

What happens if there is a stock split or consolidation?

In the event of a stock split Stockpools will multiply the starting price for that company by the inverse of the split ratio. For example, suppose a company undergoes a 2-for-1 split with a starting price of $10. After the split takes place that company's new starting price would be $5. We arrive at this price by multiplying $10 by 1/2 (the inverse of 2:1). The same process is undergone for consolidations. This will not affect your score in anyway.

Standings

Once we have computed each pool member’s score, they are organised into our Standings by highest to lowest percentage change. The pool member at the top of our Standings has made the best performing picks in that pool at that time, but it is certainly subject to change dependent on the closing on the pool.

Most of our pools end on a Friday at 1:00 PM PST*, when the markets close, at which point Standings will be final. Our data is delivered to us with a 15 minute delay, therefore final standings may take ass long as 15 additional minutes to display properly.

What if someone wins a pool because of a stock split or some other error?

In the event someone wins one of our pools due to an error we will always do what we can to rectify the issue and ensure the correct winner is rewarded. We appreciate any help you can give us in detecting these rare problems. Please contact us if you notice an error that hasn’t been fixed for over 24 hours.

Another user and I have the same score, but they’re ahead of me in the Standings. What’s happening?

The Standings only show you your score to two decimal places, but the score is actually calculated at greater precision than that. If they’re ahead of you in the Standings it’s because their picks score a little higher than yours.

How often are the Standings updated?

The Standings are updated every 15 minutes, at the same time we update stock prices.

*The Delay

Please note, there is a 15 minute delay on market data. If you have access to a platform with real time data, you will notice that there will be a delay of 15 minutes until your pick has been updated.

Performance

Your Performance is the average of all your picks measured in two different spans of time:

Current: This is your performance based on the current pools you have joined. This is measured by [Insert Algorithm]

Lifetime: This includes all picks you’ve made throughout your entire time you’ve owned a Stockpools account. This is measured by [Insert Algorithm]

I’m doing really well in all my pools but my Lifetime Performance has barely changed. What is happening?

Your Lifetime Performance takes into account all of the pools you’ve joined. For example, if you had joined 500 pools in your Stockpools lifetime, it’s going to take some time for just one pool’s performance to change this. Keep working at honing your picking strategy and you will see it increase with your skill.

More about Stockpools

Legal age of consent

In order to comply with budding privacy laws in the United States and European Union, you must be at least 18 years of age, or the age of majority in your country, to create an account and use our platform. Alternatively, you may obtain permission from your parent or legal guardian.

I’m beneath the age of majority in my country, how often will I need my parent or legal guardian to confirm consent?

In order to comply with privacy law, we’re required to get consent with each new iteration of our Terms of Service or Privacy Policy. These laws are meant to protect the rights and privacy of individuals, and Stockpools is committed to upholding their standard of protection.

If you have any further questions or concerns about our Terms & Privacy Policy please contact us.

  • Stockpools password assistance email

    If you've received a password-assistance email you didn't request, it's likely that another user entered your email address by mistake. If you didn't initiate the request, don't worry - your Stockpools Account is secure, and there's no need for you to take any further action. Your privacy and security aren't compromised by this email.

    Note: if you received the password reset link in a different language, it's possible that the user who mistakenly entered your email address accessed the password-reset page in that particular language.

    Email verification

    If you got an account verification email in error, it's likely that another user entered your email address while trying to create an account for another email address. If you didn't initiate the request, you don't need to take any further action. You can simply disregard the verification email, and the account won't be verified.

    To prevent someone else from using your email address for a different Stockpools Account, follow the steps to reset the password on the account.

    If you accidentally clicked the link to verify the account, you may decide to use or delete this account (1.2.4). Either way, to sign in, you'll first need to reset the password.

    Email change verification

    If you've recently changed the email address on your Stockpools Account, you should receive two emails with these subjects:

    • Stockpools Accounts: Email Change Verification': you get this one at your new email address. The email asks you to verify the change by clicking the provided link. If you didn't initiate the change, simply disregard the email.
    • Stockpools Accounts: Email Change Notification': you receive this one at your old email address. Please note that this email is a security measure to protect your account in case someone is trying to take it over.

    If you didn't recently attempt to change the email address on your account, and you believe your account might be compromised, follow the steps to recover your account (1.2).

  • Fix a problem

    If you notice any problems using our website we encourage you to send us a message. Our staff are here to help, and will work diligently to ensure your questions and concerns are handled with care.

    Any and all correspondence for this reason may be completed through our contact form.

    How long will it take to get a response from Stockpools?

    Our staff will try to get back to you within 1 business day. Resolution times may vary depending on the complexity of the issue.

    Suggest an improvement

    We at Stockpools look forward to hearing constructive criticism and ideas for improvement from our most dedicated users. If you come up with an improvement to our website we encourage you to share with us!

    While we may not always implement ideas from our users we always cherish the feedback. We will try to get back to you within one business day, however it may take longer depending on the complexity and difficulty of our current tasks.

    Any and all correspondence for this reason may be completed through our contact form.

    General feedback

    Let us know what you appreciate about our site or hope to see from us in the future through our contact form. We look forward to any feedback you can provide us, such as whether or not you would recommend our platform, why you would or wouldn’t, and about your experience at Stockpools.

    Any and all correspondence for this reason may be completed through our contact form.

    Thank you for your feedback, we hope to see you on the leader-boards!

    Personal data

    Stockpools only needs a small set of personal data for our platform to function, namely our users’ account registration information.

    What personal data does Stockpools collect?

    For account maintenance and creation: name, email, location, password, devices.

    • Linked Twitter account: read Tweets from your timeline and see who you follow.
    • Linked Facebook account: your name, profile picture, and email address.

    Stockpools does not collect any other personal data.

    Can I request Stockpools send me a copy of my personal data they have collected?

    If you would like to request a copy of the personal data we have on file for your account please send us a contact form.

    Can I request my personal data be deleted and still play Stockpools?

    We cannot delete any of this personal information as it is necessary to keep your account online. In the event you delete your Stockpools Account, your information will be kept on file for 6 months for the purposes of account recovery. After that period it will be promptly deleted.

    Does Stockpools sell users’ personal data?

    No, and we never will.

    Note: In the event that you call us directly we may keep a record of your phone number on file for future communication. For more information on budding privacy laws, see the privacy section below.

    Statistical data

    We use much more statistical data than personal data. Statistical data is information such as companies picked in a pool, users’ performance, industries and companies of interest, etc.

    We will soon be able to give our users access to this information with greater precision to improve the gaming aspect of our website.

    Privacy

    The California Consumer Privacy Act (CCPA)

    This legislation, effective January 1, 2020, provides legal protections of privacy against large corporations for Californians. Below is an excerpt from www.caprivacy.org summarising the mission of this new legislation:

    In short, the California Consumer Privacy Act will accomplish the following three major goals:

    • You will have the right to know what information large corporations are collecting about you… and you should. Businesses use your personal information for their own purposes, including targeting you with ads, discriminating against you based on price or service level, and compiling your information into an extensive electronic file on you. You should be able to know what’s being collected about you.
    • You will have the right to tell a business not to share or sell your personal information… and you should. California law has not kept pace with changing business practices. Businesses not only know where you live and how many children you have, but also how fast you drive, your personality, sleep habits, health and financial information, current location, web browsing history, to name just a few things.
    • You will have the right to protections against businesses which do not uphold the value of your privacy… and you should. Businesses that collect your sensitive personal information should take basic steps to keep it safe. Right now there are no consequences if they don’t, and this law will introduce some consequences.”
    What corporations will this impact?

    According to the legislation, “A business is 1798.106 (b): a sole-proprietorship, partnership, limited-liability company, corporation, association, or other legal entity that is organized or operated for the profit or financial benefit of its shareholders or other owners, that collects consumers’ personal information, that does business in the State of California, and that satisfies one or more of the following thresholds:

    • (A) has annual gross revenues in excess of $50,000,000, as adjusted pursuant to paragraph (5) of subdivision (a) of section 1798.115; or
    • (B) annually sells, alone or in combination, the personal information of 100,000 or more consumers or devices; or
    • (C) derives 50 percent or more of its annual revenues from selling consumers’ personal information.”
    Is Stockpools bound by this legislation?

    No, we aren’t. We don’t process our users’ personal data for reasons beyond account maintenance. Despite that, Stockpools is committed to upholding the values of this initiative through spreading awareness. As a small team of passionate individuals, we believe in the importance of individual privacy.

    Click here for an overview of the CCPA, and here for more in-depth reading.

    European Union General Data Protection Regulation (EU GDPR)

    This legislation, active since May 25th, 2018, provides legal protection of privacy for citizens of the European Union. More encompassing than the CCPA, this legislation will apply to all businesses that process or sell the personal data of EU citizens. Check out the links below for some basic information:

    Stockpools does not process users’ personal data, and thus this legislation does not apply to us. Despite that, Stockpools is committed to spreading awareness of individuals’ right to privacy as well as the initiatives, states, and countries spearheading this mission.